Terms of Service

We may update these Terms from time to time. When we do, we will change the "Last Updated" date at the top of this page and, for material changes, notify you by email, by a notice in the App or on the Site, or both. Changes take effect fifteen (15) days after we give notice, except that changes required by law, or that concern a new feature, security or fraud prevention, take effect immediately. By continuing to use the Services after a change takes effect, you accept the updated Terms. If you do not accept them, you must stop using the Services and may delete your account as described in "Term and Termination."

Lightbulb provides the technology that lets schools, academies, training providers and independent educators (each an "Institution") publish, sell and deliver learning programmes, and lets learners discover, buy and take them. Unless we say otherwise for a specific programme, the Institution — not Lightbulb — designs the programme, decides its content, teaches it, sets its schedule, assesses your work and issues any certificate, credential or result. Your contract for the educational content of a programme is with the Institution; your contract for the use of the Services is with us.

We do not guarantee that any programme is accredited, that it meets any professional or regulatory standard, that you will complete it, or that completing it will lead to any qualification, admission, employment or other outcome. Descriptions, dates, prices and educator names are supplied by Institutions and may change. If a programme you have paid for is cancelled or materially changed before it starts, see "Purchases, Payments and Refunds."

The Services are not intended for use in any jurisdiction where doing so would be unlawful or would subject us to a registration requirement. If you access the Services from outside Nigeria, you do so on your own initiative and are responsible for complying with local law.

To use most of the Services you need an account. You may sign in with a phone number verified by WhatsApp one-time code, with Google, or with Apple; identifiers that belong to the same person are joined into one account. You agree that:

• the information you give us is true, accurate and current, and you will keep it that way;
• you will keep your sign-in details confidential and will not share your account or let anyone else use it;
• you are responsible for everything done through your account until you tell us it has been compromised;
• you will not create an account by automated means, under a false identity, or on behalf of someone who is not permitted to use the Services;
• you will not create a new account after we have suspended or terminated one, unless we agree in writing.

If your account was created by or linked to your Institution (for example, using a student or admission number), the Institution controls that link and some account changes — including deletion — must be requested through the Institution.

We may reclaim, change or remove any username, community name or display name that we consider misleading, offensive, impersonating, or otherwise objectionable, and may require you to choose another.

If you create or manage an Institution on the Platform, publish programmes, or act as an educator or staff member, you agree to these additional terms on behalf of yourself and the Institution, and you confirm that you have authority to bind it. Any separate written agreement between Lightbulb and the Institution (for example, a partnership or payout agreement) governs commercial terms and prevails over this section if they conflict.

The Institution is responsible for:

• the accuracy, legality and quality of every programme it publishes, including descriptions, prices, dates, educator names, learning materials, assessments, certificates and results;
• holding whatever accreditation, licence or permission is required to offer its programmes, and not describing a programme as accredited, certified or recognised unless that is true;
• the personal information it uploads or collects about its learners through the Platform, which it processes as a data controller under applicable data-protection law, and for which it must have a lawful basis;
• the conduct of its founders, administrators, educators and staff on the Services, including in Rooms;
• moderating its own Rooms as the first line of response — reviewing reports promptly, acting on confirmed breaches, and allocating at least one educator to every programme it sells so that questions are answered;
• handling learner complaints about the programme, and every refund owed for it — including the refund these Terms promise when the Institution cancels a cohort or moves its start date by more than 30 days — which Lightbulb may pay on the Institution's behalf and deduct from, or recover out of, amounts due to the Institution;
• complying with consumer-protection, advertising, tax and education laws that apply to it.

The Institution grants Lightbulb a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, distribute and promote its programme content and branding on and through the Services, including in search results, catalogues, Rooms, notifications and marketing of the Services, for as long as the content remains on the Platform. The Institution indemnifies Lightbulb against any claim arising from its programmes, its content, its handling of learner data, or the conduct of its people.

Lightbulb may suspend or remove any programme, Room or Institution account that we reasonably believe breaches these Terms, the law, or the rights of others, and may withhold amounts due to an Institution where we reasonably believe they relate to fraudulent, chargebacked or unlawful transactions.

Some features are offered on a subscription. A subscription renews automatically at the end of each billing period at the then-current price until you cancel it. You can cancel at any time; cancellation takes effect at the end of the current paid period and you keep access until then. Subscriptions bought inside the App are managed and cancelled through your App Store account settings; deleting the App does not cancel a subscription.

Where we offer a free trial, its length and conditions are shown when you start it, and the subscription begins — and is charged — automatically when the trial ends unless you cancel before then. We may change subscription prices; we will give you reasonable notice and the new price applies from your next renewal after the notice period, so you can cancel first if you prefer.

The Services include features powered by artificial intelligence ("AI Features"), such as Lora (our assistant on the Site, in the App and in Rooms), AI-assisted course and quiz creation for Institutions, AI-generated course imagery, learning insights, and automated content moderation. We provide AI Features through third-party providers (currently OpenAI, Anthropic and Amazon Web Services), and your inputs may be processed by them as described in our Privacy Policy.

AI Features generate output automatically and may be inaccurate, incomplete, out of date or inappropriate. Output is not advice of any kind, is not endorsed by Lightbulb or any Institution, and must be checked before you rely on it. Where an Institution uses AI Features to create learning material or assessments, the Institution remains responsible for that material.

Automated moderation may hold, hide or flag content. If you believe an automated decision about your content or account was wrong, you may ask for human review as described in "Community Rooms — Moderation and Enforcement." You must not use AI Features to generate content that breaches these Terms, to attempt to extract our prompts or models, or in any way that violates the applicable provider's usage policies.

You may use the Services only for their intended purpose and in accordance with these Terms. You agree not to:

• breach the community guidelines, or post anything described as prohibited in "Community Rooms";
• circumvent, disable or interfere with the age gate, moderation systems, rate limits, security features or access controls of the Services;
• share, resell, sublicense or publicly redistribute programme content, credentials or access;
• systematically retrieve data or content from the Services to build a collection, database or dataset, or use scrapers, robots, crawlers or similar tools, except through interfaces we provide for that purpose;
• collect other users' names, community names, email addresses or other information, or use anything learned on the Services to contact, harass or harm another person off the Services;
• impersonate any person or entity, misrepresent your affiliation with an Institution or with Lightbulb, or use another person's account;
• upload viruses, malicious code, or anything that interferes with or places an unreasonable load on the Services;
• attempt to gain unauthorised access to any account, system or network connected to the Services;
• use the Services to commit fraud, launder money, or for any unlawful purpose;
• decompile, reverse engineer or copy the software that makes up the Services except where the law expressly allows;
• remove copyright or proprietary notices, or frame or mirror any part of the Services without permission;
• submit false reports of abuse, or abuse our support channels;
• use the Services to compete with us, or for any commercial purpose we have not approved in writing.

Breaching this section may result in immediate suspension or termination of your account, removal of content, and legal action.

Where the Services let you leave a review or rating, you must have genuine first-hand experience of the programme, must not be affiliated with a competitor when posting a negative review, and must not post false or misleading statements, discriminatory or abusive language, or content that breaches "Community Rooms." You must not offer or accept anything of value in exchange for a review, or organise campaigns to post reviews. We may verify, decline, edit or remove reviews at our discretion and are not obliged to publish any review. Reviews are the views of their authors, not of Lightbulb, and we accept no liability for them.

You may sign in with Google or Apple. When you do, we receive the basic profile information those providers share with us (typically your name and email address) as described in our Privacy Policy. We do not access your contacts or address book. Your relationship with the sign-in provider is governed by its own terms, and we are not responsible for how it handles your information.

The Services may contain links to third-party websites, live-session tools, videos and other content that we do not own or control ("Third-Party Content"), including links shared by Institutions and by other members in Rooms. We do not review, endorse or take responsibility for Third-Party Content, its accuracy, its safety, or its privacy practices. If you leave the Services through a link, these Terms no longer apply and you do so at your own risk. Any purchase you make from a third party is between you and that third party.

We reserve the right, but not the obligation, to: monitor the Services for breaches of these Terms; take appropriate action against anyone who, in our reasonable judgement, breaches the law or these Terms, including reporting them to law enforcement; refuse, restrict, hide or remove any of Your Content; remove or disable files and content that are unusually large or burdensome to our systems; and otherwise manage the Services to protect our rights and property and those of our users, and to keep the Services working properly.

Our Privacy Policy explains what personal information we collect and how we use it, and forms part of these Terms. The Services are hosted in the United States and operated from Nigeria; by using them you understand that your information will be transferred to and processed in those countries and by our service providers elsewhere, with the safeguards described in the Privacy Policy.

We keep routine backups, but you are responsible for keeping your own copies of anything you submit to the Services. Except where caused by our breach of these Terms or by law, we are not liable for any loss or corruption of data you transmit or store using the Services.

We respect intellectual-property rights and expect our users and Institutions to do the same. If you believe that content on the Services infringes a copyright you own or control, email support@lightbulb.study with: a description of the copyrighted work; the location of the allegedly infringing material (a link or a Room and message reference); your name, address, telephone number and email address; a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law; a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorised to act for the owner; and your physical or electronic signature. We may forward your notice to the person who posted the material and may remove content or terminate accounts of repeat infringers. Knowingly making a false claim of infringement may make you liable for damages.

These Terms apply for as long as you use the Services. We may suspend or terminate your access to all or part of the Services — including a single Room — at any time, with or without notice, if we reasonably believe you have breached these Terms, the community guidelines or the law, if required by an Institution for a Room it runs, if your account is inactive for an extended period, or where necessary to protect the Services or other users. We may also block IP addresses and devices. If we terminate your account for breach, you may not register a new one, whether in your own name or someone else's.

You may stop using the Services at any time and may delete your account in Account settings (or, if your account is linked to an Institution, by asking the Institution). Deleting your account does not entitle you to a refund and does not remove messages you posted in Rooms, as described in "Community Rooms — What Persists."

Sections that by their nature should survive termination — including "Your Content," "Intellectual Property," "Disclaimer," "Limitation of Liability," "Indemnification," "Governing Law," "Dispute Resolution" and "General Terms" — survive it.

We may change, suspend or discontinue any part of the Services at any time, and Institutions may change or withdraw their programmes; we will give reasonable notice of changes that materially reduce a paid feature where we can. We do not guarantee that the Services will be available at all times: maintenance, outages, third-party failures and events beyond our control may cause interruptions, delays or errors. To the fullest extent permitted by law, we are not liable for any loss or inconvenience caused by unavailability of the Services, and nothing in these Terms obliges us to maintain or support the Services or to provide updates.

THE SERVICES, ALL PROGRAMME CONTENT, ALL USER CONTENT AND ALL AI OUTPUT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY PROGRAMME IS ACCREDITED OR FIT FOR ANY PURPOSE, THAT ANY EDUCATOR IS QUALIFIED, THAT ANY QUESTION WILL BE ANSWERED, THAT ANY LEARNING OUTCOME, QUALIFICATION OR EMPLOYMENT WILL RESULT, OR THAT CONTENT POSTED BY INSTITUTIONS OR OTHER USERS IS ACCURATE, LAWFUL OR SAFE. WE ARE NOT A PARTY TO THE RELATIONSHIP BETWEEN YOU AND ANY INSTITUTION OR OTHER USER, AND WE DO NOT SCREEN USERS OR EDUCATORS BEYOND WHAT THESE TERMS DESCRIBE. YOU USE THE SERVICES, AND INTERACT WITH OTHER USERS, AT YOUR OWN RISK AND SHOULD EXERCISE APPROPRIATE CAUTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THAT CASE THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT THE LAW ALLOWS.

TO THE FULLEST EXTENT PERMITTED BY LAW, LIGHTBULB AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFIT, REVENUE, DATA, GOODWILL OR OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, ANY PROGRAMME, ANY ROOM, ANY CONTENT OR CONDUCT OF AN INSTITUTION OR OTHER USER, OR ANY AI OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHATEVER THE CAUSE OF ACTION, WILL NOT EXCEED THE AMOUNT YOU PAID TO LIGHTBULB FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE. IF THE LAW WHERE YOU LIVE DOES NOT ALLOW SOME OF THESE LIMITATIONS, THEY APPLY TO THE FULLEST EXTENT IT DOES ALLOW, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify and hold harmless Lightbulb, its affiliates, and their respective directors, officers, employees, agents and partners from and against any claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) brought by a third party and arising out of or relating to: Your Content; your use of the Services; your conduct in any Room, including towards another user; your breach of these Terms or of any law; your infringement of anyone's rights; or, if you act for an Institution, the Institution's programmes, content, learner data or people. We may take over the exclusive defence and control of any matter subject to indemnification, at your expense, and you agree to cooperate with our defence. We will use reasonable efforts to notify you of any such claim once we become aware of it.

These Terms, and any dispute or claim arising out of or in connection with them or the Services, are governed by the laws of the Federal Republic of Nigeria. Subject to "Dispute Resolution" below, you and Lightbulb agree that the courts of Nigeria have exclusive jurisdiction. If you are a consumer living outside Nigeria, you may also benefit from mandatory protections of the law of your country of residence; nothing in these Terms takes those away.

The Services may contain typographical errors, inaccuracies or omissions, including in programme descriptions, dates, pricing and availability. We and Institutions may correct any error and change or update information at any time without prior notice, subject to "Purchases, Payments and Refunds" for anything you have already paid for.

Using the Services, sending us emails and messages, and completing online forms are electronic communications. You consent to receive communications from us electronically — by email, push notification, in the App or on the Site — and agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing. You agree to the use of electronic signatures, contracts, orders and records, and waive any requirement for an original signature or non-electronic record, to the extent permitted by law. Transactional and service messages (such as receipts, security alerts and Room notifications you have enabled) are part of the Services; marketing messages can be opted out of at any time.

These Terms, together with the Privacy Policy, the community guidelines and any programme-specific terms shown at checkout, are the entire agreement between you and Lightbulb regarding the Services and supersede any prior agreement. If we do not enforce a provision, that is not a waiver of it. If any provision is found unlawful or unenforceable, it is severed to the minimum extent necessary and the rest remains in force. We may assign or transfer our rights and obligations under these Terms; you may not assign yours without our written consent. We are not liable for any delay or failure caused by events beyond our reasonable control. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us. Except for the App Stores as stated in "Mobile App and Software," there are no third-party beneficiaries of these Terms. These Terms are in English; translations are for convenience only and the English version controls. You agree that these Terms will not be construed against us because we drafted them, and you waive any defence based on their electronic form or the absence of a signature.